Principles and building blocks

General principles for simulations

• Creating a safe environment for learning and doing (buddying-up with other participants)
• Laying the foundation: presenting the tools/skills/chosen buildingblock
• Preparation and skills training in pairs (training-buddy)
• Adding challenge (“figurants”) to encourage shared experience and reflection – in safe environment with training buddies.
• Introduction to additional tools/skills to be trained
• Skills training with training buddy
• Preparing authentic case to be trained using real-life stakeholders (i.e. employees)
• Skills training (authentic case) face-to-face with real-life stakeholders
• Mutual reflection (re-valuation of performance and effects)
• Reflection on behaviour and insights
• Decisions on future dos and don’ts

Buildingblock: Clear & effective communication

• Managerial ability to communicate clearly and effectively
• Clear connection between strategy and implementation, commitment to tasks and clear roles and relationships within the organisation

Buildingblock: Conducting effective meetings to achieve objectives

• Advanced managerial ability to conduct meetings, balancing the key elements:  objectives, embracing all views and method
• Managerial ability to communicate clearly and effectively, “selling” certain perspectives and/or products

Buildingblock: Stand firm in the face of criticism

• Leaders with the professional and personal resilience to stick to their messages and position when faced with criticism
• Leaders who are able to keep calm in situations of uncertainty and high tension

Buildingblock: Delivery reliability

• To focus on objectives and adhere to deadlines and quality standards
• To ensure well coordinated and seamless cooperation between professional groups (sales and production)

Buildingblock: Feedback training

• Ongoing knowledge of quality, processes and stakeholders to optimize value creation
• High quality communication and procedures
• Knowledge sharing and organisational learning